PRIVACY POLICY
This Privacy Policy outlines our commitment to safeguarding the privacy and personal information of our users. It details how we collect, use, protect, and grant rights related to your personal information while you use our website.
WHAT DATA WE COLLECT AND WHY
1. DATA RETENTION
Clothspell retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
2. INFORMATION COLLECTION
We may collect the following types of personal information:
- Name.
- Contact details, including email address.
- Demographic information, such as postcode, preferences, and interests.
- Other information relevant to customer surveys and/or offers.
3. USE OF COLLECTED INFORMATION
The information we collect is essential for understanding your needs and providing you with superior service. Specifically, we use your information for:
- Internal record keeping.
- Improving our products and services.
- Sending promotional emails regarding new products, special offers, or other information we think you may find interesting.
- Conducting market research. We may contact you via email, phone, fax, or mail.
- Customizing the website according to your interests.
4. USER RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION
You have the right to:
- Access your personal information that Clothspell holds.
- Request correction of any incomplete or inaccurate data we hold about you.
- Request deletion of your personal data when there’s no good reason for us to continue processing it.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
You have various options regarding the collection and use of your personal information:
- Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, including our newsletter, you may change your mind at any time. To opt-out of receiving our newsletter or any direct marketing communications, you can do so by clicking on the unsubscribe link at the bottom of our emails or by contacting us here, or directly at contact@clothspell.com. We will process your request to unsubscribe from the newsletter promptly, but please be aware it may take a short period of time to fully remove your contact information from our direct marketing lists.
5. SECURITY MEASURES
We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented robust physical, electronic, and managerial procedures to safeguard the information we collect online.
6. DATA PROTECTION CONTACT
For any inquiries or complaints regarding our privacy practices or the handling of your personal data, please contact our Data Protection Officer at team@clothspell.com. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.
7. COLLABORATION WITH THIRD PARTIES
Clothspell collaborates with reputable third-party providers responsible for supplying materials, printing on these materials, and delivering the final products to our customers. This partnership ensures the quality and efficiency of the services and products we offer. We want our customers to be aware that while Clothspell oversees the design and quality, the production, printing, and delivery processes are managed by our trusted third-party partners.
8. COOKIES POLICY
Our website uses cookies to enhance your experience. Cookies are small files placed on your hard drive that assist in analyzing web traffic or inform you when you visit a specific site. Cookies enable web applications to respond to you as an individual by tailoring their operations to your needs, preferences, and dislikes.
We utilize traffic log cookies to identify which pages are being used, aiding us in analyzing data about webpage traffic and improving our website. This information is used for statistical analysis purposes and is then removed from the system.
You have the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer, which may limit your experience on our website.
9. EXTERNAL LINKS
Our website may include links to other websites of interest. Please note that once you use these links to leave our site, we do not have control over other websites. Thus, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. These sites are not governed by this privacy statement, and we encourage you to review their privacy policies.
10. CHANGES TO THIS POLICY
Clothspell reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
